Privacy Policy

Introduction

At Tweaks Aesthetics (“we”, “us”, “our”), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

We may collect the following types of information when you use our website, contact us, or book a treatment:

Contact & Identification Information

• Name
• Email address
• Phone number

Medical & Treatment Information (via Faces Consent)

• Medical history and pre-treatment screening
• Consultation notes and treatment plans
• Consent forms and clinic documentation
• Photos (before and after where relevant)

Marketing Preferences & Email Newsletter Sign-Up

• Whether you have chosen to receive marketing emails
• Your opt-in status (from website signup or booking system)

How We Use Your Information

Purpose

• Responding to enquiries
• Providing treatments
• Aftercare & clinic updates
• Email marketing/newsletters

Description

• Contacting you about your query or booking
• Medical screening, consent forms, and care records
• Appointment reminders, safety updates, essential clinic info
• Seasonal offers, clinic news, services

Legal Basis

• Legitimate interest
• Contract & medical necessity
• Consent OR soft opt-in (existing clients)

You can unsubscribe from marketing at any time by clicking “unsubscribe” in any email or by contacting us directly.

Email Marketing – How Consent Works

We may collect your email for marketing in two ways:

• Voluntary sign-up on our website (you actively choose to subscribe)
• Soft opt-in during enquiries or bookings (for existing or potential clients who have shown interest in our services)

In both cases, you can opt out at any time.

Data Storage & Security

All treatment-related data is securely stored within Faces Consent, a GDPR-compliant platform with encryption and secure servers. We do not sell or share your information with third parties for their own marketing purposes.

Data Retention

We keep your personal data only for as long as necessary. Medical records and treatment notes may be retained for the legally required period in line with healthcare and insurance regulations.

Your Rights

You have the right to:

• Access a copy of the data we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal data (where legally permitted)
• Object to or restrict certain types of processing
• Withdraw marketing consent at any time

You can exercise these rights by contacting us using the details below.

Third-Party Services

We use the Faces Consent platform for booking management, medical notes, consent forms and treatment history. You can view their policies within the app.

Cookies & Tracking

We use cookies and similar technologies to help our website function properly, analyse website traffic, and support our marketing activities.
Cookies are small text files placed on your device when you visit a website. Some cookies are essential for the website to work, while others help us understand how the site is used or allow us to show relevant advertising.
You can manage or withdraw your cookie consent at any time via our cookie banner or your browser settings.

Google Analytics

We use Google Analytics 4 (GA4) to understand how visitors interact with our website. This helps us improve site performance, content, and user experience.

Google Analytics may collect information such as:

• Pages visited
  
• Time spent on the site
  
• Device and browser type
  
• General location (city-level)
  

This data is anonymised where possible and is only collected after you have given consent via our cookie banner.

Meta (Facebook) Pixel

We use the Meta Pixel to measure the effectiveness of our advertising and to show relevant ads to people who have visited our website.

The Meta Pixel may collect data such as:

• Pages viewed
  
• Actions taken on the site (e.g. form submissions)
  
• Device and browser information

This information is only collected if you consent to marketing cookies via our cookie banner. Data may be shared with Meta in accordance with their data policies.

Age Policy

Our services are intended for clients aged 16 and over.

Policy Updates

We may update this Privacy Policy from time to time. Any important changes will be published on our website or sent via email if relevant.

Managing Your Data & Cookie Preferences

You can manage your cookie preferences at any time using our cookie consent tool. You also have the right to request access to, correction of, or deletion of your personal data.

For any data protection queries, please contact us using the details below.

Contact Us

If you have any questions or concerns about this policy, please contact:

Email: tweaks.aesthetics@gmail.com

Phone: 01480 778 035 | Mobile: 07365308445